Welcome to Growthmates — the place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Amplitude, Canva, and many more are building excellent products and growth culture. Subscribe to get all episodes right to your inbox on katesyuma.substack.com.
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Appcues is the platform that helps you design, deploy, and test captivating onboarding experiences. Appcues created the Product Adoption Academy to help you level up your product adoption, and you can use it for free.
Check out the “5-step Growth Flow Review” template which I created to help companies connect growth hypotheses with behavioral patterns to uncover meaningful improvements. Find an example of Dropbox Onboarding inside the template and apply it to review any growth flows: appcues.com/growthmates
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This time we talked to Rob Litterst who is leading HubSpot media and Building an insightful newsletter about Pricing in SaaS. We discussed his journey from sales to writing, the emerging trend of employee-generated content and a lot of things connected to user-centric pricing. If you listen to this episode, you will learn about:
— Unethical pricing practices we should avoid
— Why companies started shifting from Freemium to speed up monetization
— And a dozen newsletters that Rob recommends to stay informed on important industry news
If you find this show valuable, please share it with one of your colleagues or friends — it gives huge support to continue creating it. To receive all episodes right in your inbox — subscribe to katesyuma.substack.com
Follow Growthmates updates on:
Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/podcast
LinkedIn: https://www.linkedin.com/company/growthmates-podcast/
Instagram: https://www.instagram.com/growthmates_/
Where to find Rob Litterst (HubSpot media):
LinkedIn: https://www.linkedin.com/in/roblitterst/
Newsletter: goodbetterbest.substack.com
Where to find Kate Syuma, Growth Advisor (ex-Miro):
Newsletter: katesyuma.substack.com
X (Twitter): https://twitter.com/kate_syuma
What we’ve covered in this episode:
00:00 Introduction and Background
01:30 The Importance of Pricing in SaaS
06:17 Employee-Generated Content
11:15 Creating the Newsletter Good Better Best
16:35 Introducing Newsletters in Companies
34:14 Issues with Amazon Prime and Black Friday Strategies
36:15 Ethical Pricing Practices
38:04 Transparency in Pricing
42:55 Trends in Pricing Pages
50:05 The Rise of Subscription Models
Resources referenced:
15% discount for Self-serve Onboarding course (starts on 15th of April!): https://maven.com/growth-course/self-serve-onboarding?promoCode=getteamdiscount
“Good Better Best” Newsletter: goodbetterbest.substack.com
Ben Thompson's Stratechery: https://stratechery.com/
- Newsletter: https://www.packym.com/newsletter
- Big Technology Newsletter: bigtechnology.com
James Clear's “The 3-2-1 Newsletter”: https://jamesclear.com/3-2-1
Chris Black's “How Long Gone” podcast
Pulling Weeds With Chris Black: https://www.gq.com/about/pulling-weeds-with-chris-black
If you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.com.
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Pricing in SaaS: Best Practices and Dark Patterns | Rob Litterst (HubSpot media)